Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on BORK will be delivered to one address in Mainland China or Hong Kong. We do not deliver to any delivery address outside Mainland China and Hong Kong, or to PO Box addresses. BORK does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by the customer, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Right of Return

BORK allows you 7 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

Hong Kong / China B2C Delivery Lead Time
Region / Province Delivery Lead
Time (~days
approximate)
Hong Kong (City limit) 2
Hong Kong (Lantau or offshore islands) 4
   
Mainland China
Guangdong Province 9
Fujian Province 10
Guangxi Province 10
Jiangxi, Hunan, Hainan Province 10
Guizhou, Anhui Province 10
Hubei Province 10
Chongqing, Sichuan, Yunnan, Henan Province 10
Shanghai 10
Jiangsu 10
Zhejiang 10
Beijing 10
Tianjing, Liaoning, Shaanxi, Hebei, Shanxi, Shandong Province 10
Gansu, Ningxia, Qinghai Province 15
Inner Mongolia 15
Jilin, Heilongjiang Province 15
Xinkiang Province 15
Tibet Province
 **Above delivery lead times are appeared in approximate days and subject to change from time to time without prior notice.